FAQ
Common customer questions.
Product care, shipping, and orders
How do I use the products daily?
Start with Cherry Almond Soap, apply balm where needed, and finish with oil for a polished routine.
How should I store products?
Store in a cool, dry place away from direct sunlight and keep lids tightly closed after use.
What if products are exposed to heat?
Balm texture may soften in heat. Let product return to room temperature before opening and use.
What is the suggested shelf life?
For best experience, use within 12 months of opening.
What does product tap registration do?
Tap registration links your item to DoodSmooth care records and Genesis series updates when enabled—optional and designed to stay out of the way of everyday grooming.
How do I register a product?
Product registration details are provided through the ritual experience.
Do you offer shipping?
Shipping rates are calculated during secure checkout.
Can I pay with credit/debit?
Yes. Credit/debit checkout will be available through the store checkout flow.
Do you offer alternative payment options?
Yes. Contact customer care to discuss manual payment arrangements while standard checkout options are finalized.